Refund Policy

Effective: July 17, 2026

This policy applies to purchases of nocterm plans and AI credit packs. It forms part of our Terms of Service.

The short version

• Try before you buy. The free tier is available indefinitely, with no card required. It is the intended way to evaluate nocterm.
• 14 days to change your mind. New purchases and renewals can be refunded within 14 days.
• AI credit packs are refundable only if untouched. Once you spend credits from a pack, it’s no longer refundable.
• Cancel any time. You keep access until the end of the period you paid for. We do not pro-rate partial periods.

Who you actually bought from

You purchase from Ravenhold LLC — the company behind nocterm and the seller of record for your order. Payment is processed by Stripe, Inc. (“Stripe”), our payment processor; nocterm licenses the software to you.

Practically, this means refunds are issued by us, through Stripe. You request a refund from us, and we return the money to your original payment method.

1. The 14-day window

You may request a full refund within 14 days of:

• your first purchase of a paid plan, or
• a subscription renewal charge, or
• a credit pack purchase (subject to section 3).

Refunds go back to your original payment method. Timing is your bank’s, not ours — typically a few business days.

After 14 days, charges are non-refundable except where section 5 applies or where your local consumer law says otherwise.

2. Cancelling a subscription

Cancel at any time from Account → Membership → Manage subscription, or by contacting us.

Cancelling stops future renewals. Your plan stays active until the end of the period you have already paid for — you are not cut off immediately, and that remaining time is not separately refundable.

We do not pro-rate. If you cancel mid-period, we do not refund the unused portion. If you cancel on day 2 of a monthly period, you keep the plan for the remaining ~28 days rather than receiving 28 days of money back.

Switching between paid plans mid-period is prorated by Stripe at the time of the change; that is a billing adjustment, not a refund.

3. AI credit packs

Credit packs are one-time purchases of AI requests. They are consumed only after your plan’s included monthly allowance is spent, and they do not expire.

A pack is refundable within 14 days only if you haven’t spent any of it. Credits are pooled into a single balance, so in practice that means your balance must still cover the full pack you’re asking us to refund.

Once you have spent credits, the pack is no longer refundable — not partially, not pro-rata.

Why: two reasons, and both are real.

• A spent credit is a request we have already paid a third-party model provider to answer. It cannot be un-spent, and we cannot get that money back.
• Credits are fungible. They go into one balance and are drawn down without regard to which pack they came from. If you bought two packs and spent some credits, there is no fact of the matter about which pack those came from — so any “partial” refund would be an arbitrary number, not a fair one.

If a pack is refunded, its credits are removed from your balance. Your balance stops at zero rather than going negative.

4. What is not refundable

• Charges older than 14 days (subject to section 5 and your statutory rights).
• The unused remainder of a period you cancelled — see section 2.
• Any credit pack you have spent credits from — see section 3.
• Accounts terminated by us for breach of the Terms of Service.
• Trading losses. nocterm is a tool; it does not trade for you, and the orders your strategies place are yours. Losses — however they arose, including from a bot, a signal, a backtest, an AI suggestion, an outage or wrong data — are not a basis for a refund. See sections 7–9 and 15 of the Terms.

5. When we will refund outside the window

We are not trying to keep money we have not earned. Contact us — we will look at it — if:

• you were charged more than once for the same thing;
• you were charged after cancelling;
• a fault on our side made the paid features substantially unusable for a material part of your billing period, and we could not fix it;
• you were charged for a plan you never had access to.

6. Your statutory rights

Nothing in this policy removes rights you have under the consumer law that applies to you.

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a distance purchase within 14 days. Because nocterm is digital content supplied immediately, you may be asked at checkout to consent to immediate supply and to acknowledge that you lose that withdrawal right once supply begins. Our 14-day window above is offered regardless.

7. How to request a refund

Email support@ravenhold.org with the email address you purchased with and the approximate purchase date.

We aim to respond within 5 business days.

8. Chargebacks

Please talk to us first. A chargeback is slower for you than a refund, and it costs us a fee on top of the disputed amount.

Accounts with an unresolved chargeback may be suspended until it is resolved. If you believe a charge is genuinely fraudulent, contact us and your bank.

9. Changes

We may update this policy. The version in force when you bought is the one that applies to that purchase.

Contact

Ravenhold LLC, 2108 N St, Ste N, Sacramento, CA 95816 — support@ravenhold.org